Effective Date: August 29, 2026 | Last Updated: October 2, 2026
This page explains what is and is not allowed on Packetra services. Some rules differ by server location because each jurisdiction has its own legal framework and network policy.
Note: If you order services in multiple locations, the rules of each location apply to the services hosted there.
By using any Packetra service you agree to follow this Acceptable Use Policy ("AUP") in addition to our Terms of Service. The AUP supplements the Terms with specific rules about what content and activities are allowed on our infrastructure.
We operate servers in multiple jurisdictions. The rules below note where policy varies by location — services hosted in Finland operate under one set of constraints, services hosted in Switzerland under another. Where a rule applies at every location, that is stated explicitly.
You are viewing the policy for services hosted in Switzerland. To view the policy for the other location, use the switcher above.
The following are prohibited at every location we operate and will result in immediate termination without notice. These also appear in our Terms of Service.
You may not use our services in connection with any form of fraud or deceptive activity. This includes but is not limited to:
Any service identified as facilitating the above is terminated immediately without prior notice and all associated products are forfeited.
This section governs the sale, promotion, or distribution of pharmaceuticals, controlled substances, research chemicals, and related products on any service hosted with us.
For the purposes of this policy, an "online pharmacy" is any website that sells or facilitates the sale of pharmaceutical products, including prescription medications.
You may not use our services to operate an online pharmacy in violation of the laws of the jurisdiction where the server is hosted. This includes — but is not limited to — selling prescription drugs without a valid prescription based on a prior in-person examination (except where expressly permitted under applicable law), or selling unapproved, counterfeit, or falsified medications.
Third-party compliance monitoring. Our domain registrar cooperates with an independent third-party compliance service that classifies online pharmacy operations. If a domain registered through us is classified by that service as operating in violation of pharmacy compliance standards, the registrar may suspend the domain without prior notice. Suspended domains are locked at the registrar and cannot be transferred elsewhere.
These suspensions are imposed by the registrar pursuant to its own compliance obligations. Packetra has no authority to overturn them. In practice, classifications of this type are reviewed exclusively by the compliance partner and are very rarely reversed — affected customers should expect to lose use of the domain. You may open a ticket with our abuse department to contest a classification and we will forward the dispute, but we cannot guarantee any outcome or timeline.
What this affects: a registrar-level suspension affects the domain name only. Your hosting account, files, databases, and email remain accessible so that you can retrieve your data and continue any lawful business operations. The suspension reflects the compliance partner's classification of the underlying activity — not a decision about the domain itself. Resuming the same activity under a different domain or registrar typically results in the same classification, and any continued violation of this policy may also affect the underlying hosting service.
It is your sole responsibility to ensure compliance with all applicable pharmaceutical regulations in every jurisdiction your website serves. Operating an unlicensed online pharmacy constitutes fraud under these Terms.
See also: ToS §6.5 (Restricted Categories at Registrar Level) — the equivalent registrar-level enforcement framework applies to peptides, research chemicals, SARMs, and related categories, and can occur without visible status change in our client portal.
Beyond fully prohibited content, certain vendor types create disproportionate complaint volume, abuse reports, and compliance burden when run on shared infrastructure — even where the underlying products are technically legal in some jurisdictions. These vendor types are not permitted on Shared Hosting, WordPress Hosting, or Cloud VPS, and may only operate on Dedicated Server hosting.
This restriction applies to, among others:
Whether a given service falls within these categories is determined by us based on the actual nature of the offering — product labeling, disclaimers, claimed jurisdiction of operation, and stated intended use are not by themselves controlling.
When a service of this nature is identified on a Shared, WordPress, or Cloud VPS plan, the account holder will be contacted and presented with two outcomes to choose from within the notice window we set: relocate the workload to Dedicated Server hosting (subject to our review of the intended configuration), or perform a full data export and depart from our platform. Inaction during that window, or recurrence after a prior warning, leads to account termination. We additionally reserve the right to take the service offline at any point during this process where the activity poses immediate risk to our infrastructure or operations.
Domain-side enforcement is separate. Even where a service in these categories is permitted to operate on our Dedicated Server line, the associated domain name may still be subject to independent restriction by our upstream domain registrar (see ToS §6.5). Registrar-level enforcement can occur without our advance knowledge and without visible status change in our client portal. For projects where domain-level continuity matters, we recommend registering the domain name through a registrar that has confirmed acceptance of your category and pointing that domain at your Packetra hosting.
Suspension, restriction, or termination arising from this section does not qualify for refunds, credits, or any money-back guarantee.
Court orders from the courts of the jurisdiction where the server is hosted regarding pharmaceutical or controlled substance content will be complied with in full.
Sending unsolicited commercial or bulk email (UCE/UBE) is strictly prohibited. This includes email harvesting, list building from non-consented sources, and using our services to advertise sites hosted elsewhere through spam. Accounts confirmed to be sending spam are terminated immediately.
Using any Packetra service — including shared hosting, VPS, and dedicated servers — to conduct stress tests, brute-force attacks, distributed denial-of-service simulations, or other high-volume load testing directed at internal or external targets is strictly prohibited.
Using our infrastructure to perform port scanning, vulnerability scanning, network enumeration, or operating automated survey or crawler bots that probe external systems without authorisation is not permitted.
Any activity that interferes with or disrupts other users, services, or infrastructure — including denial-of-service attacks against any host or network — is prohibited. You may not allow third parties to use your service for such activity, whether through action or inaction.
Excessive consumption of shared resources (CPU, memory, disk I/O, bandwidth) that negatively impacts other customers is prohibited. We may throttle or suspend accounts that abuse shared resources. Cryptocurrency mining is not permitted on any service.
Packetra Cloud VPS plans use a burstable performance model. Every VM has access to the full vCPU and memory allocation listed on your plan, plus a 1 Gbit/s or 10 Gbit/s network connection depending on your plan — shared with other VMs on the same host. Together these define your burst capacity — what your VM can use at any moment for short peaks. Sustained continuous use of the full allocation is reserved for our Dedicated Server line.
Most customers — websites, applications, databases, development environments, game servers — never approach the thresholds in this section. They exist for workloads that don't fit shared tenancy: ones that use the full allocation continuously, with no idle periods, or move data around the clock.
Your VM is provisioned with the full resources shown on your plan, and short bursts to the top of your allocation are expected — backups, builds, traffic spikes, batch jobs, deployments. Fair use applies only to sustained averages over longer windows (days and weeks, not minutes and hours). That's what keeps one customer's continuous workload from degrading service for everyone else sharing the same host.
Your plan lists a vCPU count (parallelism) and a CPU allocation (total compute). The vCPUs let your workload run multiple processes or threads in parallel; the allocation is the plan-specific ceiling on how much total processor time your VM can consume across those vCPUs.
A build or batch job that hits your allocation for an hour is well within fair use. Pegging the ceiling 24/7 for weeks is a Dedicated Server pattern — feel free to talk to us, we can help you find what works for you.
"Unmetered" means we don't bill per gigabyte. It does not mean using the full 1 Gbit/s capacity continuously, with no idle periods, all month. Shared network infrastructure works because customers' peaks don't all land at the same time — a workload that transfers data 24/7 without pause occupies capacity other customers need for their own peaks.
To keep the tier sustainable, it carries a monthly fair-use allowance of around 15 TB. If your usage climbs well past that, enforcement runs automatically in four stages. At every stage you're emailed and given a link to buy a bandwidth add-on. Your server stays online throughout — only the speed changes. Your data and services are never deleted for a bandwidth fair-use event.
Live enforcement figures. If these ever change, this page updates automatically to match.
Add-ons move every stage higher by the amount you buy. They don't erase the data you've already transferred. Think of it as the same staircase, lifted up: your usage sits on the staircase wherever it sits, and buying an add-on raises every step. If a step rises above your current usage, you're back below it and the speed restriction lifts.
Worked example. Say you've used 32 TB this cycle. Current stages are warn 12 / soft 15 / threshold 20 / hard 35 TB. You're past the threshold, so your speed is around 20 Mbit/s.
Rule of thumb: when you buy, work out whether the new soft-cap value lands above your current usage. If yes, you're back to full speed; if no, you'll still be in a throttled band.
Add-ons apply to the current billing cycle only and do not roll over — even on quarterly or annual plans, the counter resets on your monthly billing day. You can purchase at any time through the client portal, including while throttled; the new caps apply immediately.
If your workload genuinely needs to move large volumes of data continuously, that's a dedicated-server pattern — please talk to us before deploying and we'll find the right fit.
Our 10 Gbit/s Cloud VPS plans include a fixed monthly transfer allowance per tier, as shown on each plan on the Cloud VPS page. The allowance is counted as combined inbound and outbound traffic (TX + RX). The metered allowance is the operational limit for bandwidth on this tier — the unmetered fair-use stages above do not apply.
Two stages, both automated and emailed:
Add-ons can be purchased at any point in the cycle through the client portal, including while a VM is currently throttled or paused — purchase restores service immediately. Purchased bandwidth applies to the current cycle only and does not roll over. For example, if your cycle renews on the 22nd and you purchase additional bandwidth on the 15th, that allowance is available until the 22nd, when the next cycle's standard allowance starts.
The CPU, disk I/O, and broader fair-use rules in this section continue to apply on metered plans — a higher bandwidth allowance is not a licence to abuse other shared resources.
Sustained patterns that saturate shared storage beyond reasonable durations for ordinary tasks (backups, deployments, data imports) are not within fair use. Disk I/O is handled manually — if your workload is causing issues for other VMs on the host, we'll contact you first and work out whether a Dedicated Server pattern fits your needs better.
Bandwidth on Cloud VPS is enforced automatically through the staged process described above. Warnings, throttles, and (as a backstop) further throttling or a pause are applied by our system, and you are emailed at every stage with a link to add bandwidth. Enforcement starts without manual intervention, and lifts automatically when you add bandwidth or when the billing cycle renews.
For CPU, disk I/O, and other patterns that fall outside automated enforcement, we may contact you directly to discuss the workload before taking action, and work with you to identify whether a different product — such as a Dedicated Server — better fits your needs. Temporary technical measures are applied only when necessary to protect other customers, and we always inform you in writing.
Termination for a fair-use violation is a last resort, applied only after good-faith communication has failed. Cryptocurrency mining is not permitted on any Packetra service (see Section 5.5).
The fair-use allowances above are per-service. If a usage pattern appears designed to multiply the per-service fair-use allowance rather than purchase bandwidth on the service generating the traffic, action may be taken appropriately. Patterns this covers include — but are not limited to:
Legitimate customers running multiple separate projects, or scaling across several services for genuine engineering reasons (geographic distribution, redundancy, workload isolation, etc.), are unaffected. The test is whether a customer is paying for the capacity they are actually consuming.
Operating a Tor exit node on any Packetra service is not permitted, at every location we operate. Exit traffic appears to originate from our network, producing abuse reports, copyright complaints, and law enforcement inquiries against our IP space — an operational burden we have chosen not to carry regardless of jurisdiction.
Accounts found to be running an exit node are subject to immediate suspension without prior notice.
Non-exit Tor relays (middle / guard) and bridges (including obfuscated bridges) are permitted across our hosting network. These do not generate outbound traffic to external destinations and therefore do not produce abuse attribution.
If you are unsure whether your configuration qualifies as an exit node, contact us before deploying.
Connecting to our portal, websites, or your own services via Tor Browser is unaffected by this policy and is welcomed.
Switzerland — Permitted. Running BitTorrent clients, seedboxes, and torrent trackers (both public and private) is permitted on Switzerland-hosted services.
Permission to run these workloads does not extend to copyright infringement (see Section 10), and sustained bandwidth-heavy patterns remain subject to our Fair Use Policy. If you operate a high-throughput tracker or seedbox cluster, please contact us before deploying so we can confirm capacity expectations and IP allocation.
Distributing copyrighted material you do not own or are not licensed to distribute is a separate violation handled under Section 10 — Third-Party Content Complaints. This applies regardless of location.
Running a VPN — whether for personal use, a small trusted group, or as a commercial service — is permitted on our hosting. We treat VPN use as a legitimate privacy and security tool and do not impose a separate approval process for it.
The standard rules of this AUP apply to VPN operators the same as to any other service. In particular, abuse reports generated by end-users of a VPN are the operator's responsibility to investigate and address; persistent failure to manage abusive end-users can lead to the same enforcement actions as any other policy violation.
Switzerland — Permitted (Legal 18+ Only). Adult-orientated content that is lawful under Swiss law is permitted on Switzerland-hosted services.
Section 2 (Universally Prohibited Content) still applies. Categories listed there — including child sexual abuse material and animal sexual abuse material — remain prohibited at every location regardless of any other policy.
Switzerland — Swiss Federal Copyright Act (URG). Services hosted in Switzerland operate under Swiss federal law. Switzerland is not a member of the European Union and is not subject to the EU Digital Services Act or the US Digital Millennium Copyright Act (DMCA). Copyright complaints directed at Swiss-hosted services require a valid court order from a competent Swiss court or an enforceable order under an applicable international treaty.
We do not act on informal takedown notices, cease-and-desist letters, or foreign court orders that have not been recognised by Swiss authorities.
Regardless of jurisdiction, hosting large-scale piracy operations, warez distribution, or commercial-scale copyright infringement remains prohibited. This subsection governs the procedure for third-party complaints, not the legality of content — which is determined by the applicable courts, not by us.
Claims that hosted content is defamatory, libelous, or slanderous are matters for courts to determine, not for us. Packetra does not investigate or adjudicate the truth or falsity of statements made by third parties on our infrastructure.
Where a competent court in the jurisdiction governing the affected service issues a valid order requiring removal or access restriction of specific content as defamatory, we will comply with that order. Informal complaints, cease-and-desist letters, public callouts, or out-of-jurisdiction orders that have not been recognised by the relevant courts are not actioned.
If you believe content hosted with us is defamatory under the laws of the jurisdiction where the service is hosted, the appropriate course of action is to obtain a court order from that jurisdiction. Once issued, contact our abuse department with the order attached and we will process it.
The published abuse contact for Packetra services is [email protected].
We do not respond to automated submissions, form-letter complaints, or reports lacking specific supporting evidence. Reports that cannot be evaluated from the information supplied are dismissed without further correspondence.
Substantive complaints from rightsholders, law enforcement acting under valid legal process, or parties directly affected by the activity reported are handled in accordance with this AUP and our Terms of Service.
Depending on severity, we may take one or more of the following actions in response to a confirmed AUP violation:
For most non-severe violations we will contact you first and give an opportunity to remedy. We reserve the right to act without prior notice for severe violations including illegal content, fraud, ongoing attacks against our infrastructure, or where a court order requires immediate action.
Failure to enforce a particular violation does not waive our right to enforce it later. We reserve the right to revise this AUP at any time; revisions take effect when published.
By using our services you agree to this Acceptable Use Policy along with our Terms of Service.
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