Effective Date: August 11, 2026 | Last Updated: May 23, 2026
This page explains what is and is not allowed on Packetra services. Some rules differ by server location because each jurisdiction has its own legal framework and network policy.
Note: If you order services in multiple locations, the rules of each location apply to the services hosted there.
By using any Packetra service you agree to follow this Acceptable Use Policy ("AUP") in addition to our Terms of Service. The AUP supplements the Terms with specific rules about what content and activities are allowed on our infrastructure.
We operate servers in multiple jurisdictions. The rules below note where policy varies by location — services hosted in Finland operate under one set of constraints, services hosted in Switzerland under another. Where a rule applies at every location, that is stated explicitly.
You are viewing the policy for services hosted in Switzerland. To view the policy for the other location, use the switcher above.
The following are prohibited at every location we operate and will result in immediate termination without notice. These also appear in our Terms of Service.
You may not use our services in connection with any form of fraud or deceptive activity. This includes but is not limited to:
Any service identified as facilitating the above is terminated immediately without prior notice and all associated products are forfeited.
This section governs the sale, promotion, or distribution of pharmaceuticals, controlled substances, research chemicals, and related products on any service hosted with us.
For the purposes of this policy, an "online pharmacy" is any website that sells or facilitates the sale of pharmaceutical products, including prescription medications.
You may not use our services to operate an online pharmacy in violation of the laws of the jurisdiction where the server is hosted. This includes — but is not limited to — selling prescription drugs without a valid prescription based on a prior in-person examination (except where expressly permitted under applicable law), or selling unapproved, counterfeit, or falsified medications.
Third-party compliance monitoring. Our domain registrar cooperates with an independent third-party compliance service that classifies online pharmacy operations. If a domain registered through us is classified by that service as operating in violation of pharmacy compliance standards, the registrar may suspend the domain without prior notice. Suspended domains are locked at the registrar and cannot be transferred elsewhere.
These suspensions are imposed by the registrar pursuant to its own compliance obligations. Packetra has no authority to overturn them. In practice, classifications of this type are reviewed exclusively by the compliance partner and are very rarely reversed — affected customers should expect to lose use of the domain. You may open a ticket with our abuse department to contest a classification and we will forward the dispute, but we cannot guarantee any outcome or timeline.
What this affects: a registrar-level suspension affects the domain name only. Your hosting account, files, databases, and email remain accessible so that you can retrieve your data and continue any lawful business operations. The suspension reflects the compliance partner's classification of the underlying activity — not a decision about the domain itself. Resuming the same activity under a different domain or registrar typically results in the same classification, and any continued violation of this policy may also affect the underlying hosting service.
It is your sole responsibility to ensure compliance with all applicable pharmaceutical regulations in every jurisdiction your website serves. Operating an unlicensed online pharmacy constitutes fraud under these Terms.
Beyond fully prohibited content, certain vendor types create disproportionate complaint volume, abuse reports, and compliance burden when run on shared infrastructure — even where the underlying products are technically legal in some jurisdictions. These vendor types are not permitted on Shared Hosting, WordPress Hosting, or Cloud VPS, and may only operate on Dedicated Server hosting.
This restriction applies to, among others:
Whether a given service falls within these categories is determined by us based on the actual nature of the offering — product labeling, disclaimers, claimed jurisdiction of operation, and stated intended use are not by themselves controlling.
When a service of this nature is identified on a Shared, WordPress, or Cloud VPS plan, the account holder will be contacted and presented with two outcomes to choose from within the notice window we set: relocate the workload to Dedicated Server hosting (subject to our review of the intended configuration), or perform a full data export and depart from our platform. Inaction during that window, or recurrence after a prior warning, leads to account termination. We additionally reserve the right to take the service offline at any point during this process where the activity poses immediate risk to our infrastructure or operations.
Suspension, restriction, or termination arising from this section does not qualify for refunds, credits, or any money-back guarantee.
Court orders from the courts of the jurisdiction where the server is hosted regarding pharmaceutical or controlled substance content will be complied with in full.
Sending unsolicited commercial or bulk email (UCE/UBE) is strictly prohibited. This includes email harvesting, list building from non-consented sources, and using our services to advertise sites hosted elsewhere through spam. Accounts confirmed to be sending spam are terminated immediately.
Using any Packetra service — including shared hosting, VPS, and dedicated servers — to conduct stress tests, brute-force attacks, distributed denial-of-service simulations, or other high-volume load testing directed at internal or external targets is strictly prohibited.
Using our infrastructure to perform port scanning, vulnerability scanning, network enumeration, or operating automated survey or crawler bots that probe external systems without authorisation is not permitted.
Any activity that interferes with or disrupts other users, services, or infrastructure — including denial-of-service attacks against any host or network — is prohibited. You may not allow third parties to use your service for such activity, whether through action or inaction.
Excessive consumption of shared resources (CPU, memory, disk I/O, bandwidth) that negatively impacts other customers is prohibited. We may throttle or suspend accounts that abuse shared resources. Cryptocurrency mining is not permitted on any service.
Packetra Cloud VPS plans use a burstable performance model. Every VM has access to the full vCPU and memory allocation listed on your plan, plus a 1 Gbit/s network connection shared with other VMs on the same host. Together these define your burst capacity — what your VM can use at any moment for short peaks. Sustained continuous use of the full allocation is reserved for our Dedicated Server line.
Your VM is provisioned with the full resources shown on your plan. You can use the entire allocation in bursts. For example, a 3 vCPU plan can use all 3 cores at 100% during a backup, build, traffic spike, batch job, or any other peak. Fair use applies only to sustained averages over longer windows. This is what keeps one customer's continuous workload from degrading service for others sharing the same host.
Your VM has access to its full allocated vCPUs whenever you need them. Use them for whatever your workload demands: traffic spikes, builds, backups, batch jobs, busy periods. That's what they're there for.
What we ask is that your workload has a natural rhythm of activity and quiet. Software that pegs every core at 100% around the clock, with no breaks, isn't using CPU the way shared hosting is designed for. That kind of continuous maximum use belongs on a dedicated server, where the CPU is yours alone and no one else is affected.
If your application normally uses a fraction of its cores and occasionally peaks to full capacity, you're well within fair use. If it runs flat out 24/7, please talk to us before deploying.
Cloud VPS plans come in two bandwidth models: an unmetered tier with fair-use guidelines (1 Gbit/s connection), and a metered tier with a fixed monthly transfer allowance (10 Gbit/s connection). The rules differ between the two — read the section that applies to your plan.
Unmetered tier (1 Gbit/s). Cloud VPS plans include a 1 Gbit/s burstable network connection. You can use the full 1 Gbit/s capacity for normal peak activity such as traffic spikes, backups, deployments, software updates, and batch jobs.
What burstable does not mean is using the connection continuously, without idle periods, at any rate. Shared network infrastructure works because customers' usage patterns vary over time. A workload that transfers data 24/7 without pause consumes capacity around the clock that other customers may need during their own peaks.
As a rough benchmark, Cloud VPS workloads using the burstable model the way it's intended typically transfer around 15 TB per month or less. This is a guideline, not a strict cap — going somewhat above it on a busy month is not by itself an issue. What matters is the pattern over time. A VPS that consistently and substantially runs above this benchmark, particularly when combined with other services from the same customer on the same physical host, is one we'll reach out about to discuss whether spreading across additional hosts or a dedicated arrangement is a better fit.
Metered tier (10 Gbit/s). Our 10 Gbit/s Cloud VPS plans include a fixed monthly transfer allowance per tier, as shown on each plan on the Cloud VPS page. The allowance is counted as combined inbound and outbound traffic (TX + RX). The metered allowance is the operational limit for bandwidth — the fair-use benchmark for the unmetered tier above does not apply.
How allowance limits are handled:
Additional bandwidth blocks can be purchased at any point during the billing cycle through the client portal — including while a VM is currently throttled or paused. Purchasing restores service immediately.
Purchased bandwidth applies to the current billing cycle only and expires when the cycle renews — it does not roll over to the next month. For example, if your cycle renews on the 22nd and you purchase additional bandwidth on the 15th, that allowance is available until the 22nd, when the next cycle's standard allowance starts. Plan accordingly when deciding how much to purchase.
The CPU, disk I/O, and broader fair-use rules elsewhere in this section continue to apply on metered plans — a higher bandwidth allowance is not a licence to abuse other shared resources.
Sustained patterns that saturate shared storage beyond reasonable durations for ordinary tasks (backups, deployments, data imports) are not within fair use.
Most customers, including websites, applications, databases, development environments, and game servers, never approach these thresholds. The thresholds exist for workloads that don't fit shared tenancy: those that consume the full allocation continuously without idle periods, or sustain network usage indefinitely.
If your workload genuinely requires continuous, non-stop resource use, please contact us before deploying. Our Dedicated Server line is designed for these patterns. Cryptocurrency mining is not permitted on any Packetra service (see section 5.5).
If your usage crosses fair-use thresholds in a way that affects other customers, we will:
Termination for fair-use violation is a last resort, applied only after good-faith communication has failed.
Operating a Tor exit node on any Packetra service is not permitted, at every location we operate. Exit traffic appears to originate from our network, producing abuse reports, copyright complaints, and law enforcement inquiries against our IP space — an operational burden we have chosen not to carry regardless of jurisdiction.
Accounts found to be running an exit node are subject to immediate suspension without prior notice.
Non-exit Tor relays (middle / guard) and bridges (including obfuscated bridges) are permitted across our hosting network. These do not generate outbound traffic to external destinations and therefore do not produce abuse attribution.
If you are unsure whether your configuration qualifies as an exit node, contact us before deploying.
Connecting to our portal, websites, or your own services via Tor Browser is unaffected by this policy and is welcomed.
Switzerland — Permitted. Running BitTorrent clients, seedboxes, and torrent trackers (both public and private) is permitted on Switzerland-hosted services.
Permission to run these workloads does not extend to copyright infringement (see Section 10), and sustained bandwidth-heavy patterns remain subject to our Fair Use Policy. If you operate a high-throughput tracker or seedbox cluster, please contact us before deploying so we can confirm capacity expectations and IP allocation.
Distributing copyrighted material you do not own or are not licensed to distribute is a separate violation handled under Section 10 — Third-Party Content Complaints. This applies regardless of location.
Running a VPN — whether for personal use, a small trusted group, or as a commercial service — is permitted on our hosting. We treat VPN use as a legitimate privacy and security tool and do not impose a separate approval process for it.
The standard rules of this AUP apply to VPN operators the same as to any other service. In particular, abuse reports generated by end-users of a VPN are the operator's responsibility to investigate and address; persistent failure to manage abusive end-users can lead to the same enforcement actions as any other policy violation.
Switzerland — Permitted (Legal 18+ Only). Adult-orientated content that is lawful under Swiss law is permitted on Switzerland-hosted services.
Section 2 (Universally Prohibited Content) still applies. Categories listed there — including child sexual abuse material and animal sexual abuse material — remain prohibited at every location regardless of any other policy.
Switzerland — Swiss Federal Copyright Act (URG). Services hosted in Switzerland operate under Swiss federal law. Switzerland is not a member of the European Union and is not subject to the EU Digital Services Act or the US Digital Millennium Copyright Act (DMCA). Copyright complaints directed at Swiss-hosted services require a valid court order from a competent Swiss court or an enforceable order under an applicable international treaty.
We do not act on informal takedown notices, cease-and-desist letters, or foreign court orders that have not been recognised by Swiss authorities.
Regardless of jurisdiction, hosting large-scale piracy operations, warez distribution, or commercial-scale copyright infringement remains prohibited. This subsection governs the procedure for third-party complaints, not the legality of content — which is determined by the applicable courts, not by us.
Claims that hosted content is defamatory, libelous, or slanderous are matters for courts to determine, not for us. Packetra does not investigate or adjudicate the truth or falsity of statements made by third parties on our infrastructure.
Where a competent court in the jurisdiction governing the affected service issues a valid order requiring removal or access restriction of specific content as defamatory, we will comply with that order. Informal complaints, cease-and-desist letters, public callouts, or out-of-jurisdiction orders that have not been recognised by the relevant courts are not actioned.
If you believe content hosted with us is defamatory under the laws of the jurisdiction where the service is hosted, the appropriate course of action is to obtain a court order from that jurisdiction. Once issued, contact our abuse department with the order attached and we will process it.
The published abuse contact for Packetra services is [email protected].
We do not respond to automated submissions, form-letter complaints, or reports lacking specific supporting evidence. Reports that cannot be evaluated from the information supplied are dismissed without further correspondence.
Substantive complaints from rightsholders, law enforcement acting under valid legal process, or parties directly affected by the activity reported are handled in accordance with this AUP and our Terms of Service.
Depending on severity, we may take one or more of the following actions in response to a confirmed AUP violation:
For most non-severe violations we will contact you first and give an opportunity to remedy. We reserve the right to act without prior notice for severe violations including illegal content, fraud, ongoing attacks against our infrastructure, or where a court order requires immediate action.
Failure to enforce a particular violation does not waive our right to enforce it later. We reserve the right to revise this AUP at any time; revisions take effect when published.
By using our services you agree to this Acceptable Use Policy along with our Terms of Service.
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